About us

Mystery-shopping.com.pl agency is a rapidly developing research company, providing complex solutions in the field of mystery shopping.

We provide professional research solutions, which are tailored to the specific, individual needs and demands of each of our clients.


We operate in accordance with the highest standards, providing accurate and clear recommendations based on studies and market research. After concluding the research, we offer valuable recommendations, which are useful in the process of monitoring and improving your customer service. 

Mystery shopping research can be carried out by paying a visit to your shop, by telephone, or via e-mail. Recently, we launched a service for monitoring the customer service processes through social media. 



The fact that very often clients return for our help and services is a confirmation of our professionalism. 


In the past we have worked for companies in the following lines of trade and specializations:

- banking and finance

- building industry and real estate market

- gastronomy


- Internet

- automotive industry

- chemical and pharmaceutical industries

- cosmetics

- clothing industry

- tourism