"(…) 96% of dissatisfied consumers never complain about the low quality of service they receive.

At the same time, if the products are of the same quality and type, consumers are willing to spend 10% more if the the service is better.

If the quality of customer service is really bad, 91% of retail customers will never return to such a shop or petrol station."

Leiland i Bailey, 1999

Mystery Shopping research:

…gives the opportunity to get to know your employees and their competence

…lets you take a look at your various offices through your customers eyes

…is a tool to manage your customer relations

…is a way of increasing client satisfaction